Job: Key Account Manager

Location: Beijing

Report Line: Sales Director, Greater China

Responsibility:

• Pre Sales and Marketing:
• • Monitor competitors' activities through clients feedbacks.
• Sales:
• • Sell to existing customers
  • • Conduct or participate in client interviews process
    • Meeting, entertaining existing clients and handle their queries or issues
    • Plan and conduct familiarization tours and site inspections
  • Sell to prospective customers
  • • Gathering information on prospective clients and solicit new business
    • Conduct or participate to prospective clients interviews
    • Meeting, entertaining prospective clients and handle their queries or issues
    • Plan and conduct familiarization tours and site inspections
  • Manage key accounts (Manage the corporate head office and the preferred hotel history for that company)
  • • Conduct or participate in client interviews process
    • Meeting, entertaining key accounts clients and handle their queries or issues
    • Plan and conduct familiarization tours and site inspections
  • Develop and maintain contact with business generators (MICE planners, travel agents...) - third parties sales
  • Promote Group offers through fairs and conferences, in professional and industry groups
  • Prepare tactical offers based on clients’ requirements.
• Functional Support and Fulfillment:
• • Update Delphi after meeting with clients.
  • Ensure clients’ information is updated accurately and timely in the Delphi system.

Requirements:

• Degree or Diploma in Marketing, Business or Hospitality Management.
• Sales experience preferably with one year in a multi-unit capacity.
• Experience in dealing with international and regional clients and promoting multi hotel brand and destinations would be preferred.
• In-depth knowledge of sales principles and techniques.
• Strong client management, problem solving and organization skills.
• Effective communication and negotiation skills.
• Strong knowledge of Group products, rates and marketing programs.
• Good PC skills.
• Ability to develop strong relationships with customers’ senior management.