Job: National Retail Operations Manager

Location:  Shanghai China

Reports To:  Brand Manager

Responsibility:

Retail business development, planning & budgeting:

• Work with BM to formulate the retail strategy based on market analysis, obtain approval and execute in given timeframe;
• Work with group retail dept. team to search and evaluate proper location for corporate stores;
• To formulate the annual budget and forecasts for the whole retail , revise it when necessary;
• CER preparation and follow up approval process

Achieve sales target:

• Lead the entire retail team to achieve the overall sales objective and control the expense at the same time to make sure the P&L in a profitable level
• Develop the VIP customer management system;
• To initiate, plan and oversee the execution of the marking event program with closed budget monitoring and evaluation
• Ensure the quality of customer service

Retail Operation Management:

• Develop company Standard Operation Procedures( SOP) and guideline ;
• Guide and monitor the implementation of the SOP in all corporate stores and work for eventual extension to franchisees;
• Update and improve the SOP when necessary

Team Management:

• Be responsible for staff recruiting and selection
• Take responsibilities of performance management by setting goals and objectives and manage the expectations at the same time
• coach and motivate the team with trainings so as to obtain the sales and non-sales objective of the operation
• People development and retention of the staff
• Design and implement effective incentive scheme and update it when necessary

Requirements:

Industry / domain.

At least 6 years “Luxury sector” retail experience with management responsibilities.

Necessary Knowledge and Experience to be able to do the job:

• Good interpersonal communication and customer service skills
• Good personnel management and well organized and logical thinking
• High quality presentation/representative of the luxury sector image
• Team player, self-motivated and patient with good coordination skill

Education and Certification Requirements:

• College degree or above with equivalent experience
• Fluent in spoken and written English
• Good skills in using Microsoft office

Job Specific Technical Requirements:

• Commercial abilities
• Marketing awareness
• Luxury watch and jewellery knowledge