Job: E-Commerce Operations Manager

Location:  China

Reports To:  E-commerce Direct

Responsibility:

Strategic Planning:

Align with corporate priorities and participate in setting strategic plans for digital commerce

• Provide inputs/insights base on historical information, current trends & experiences to help evolve our E-Commerce business
• Identify issues and opportunities, leverage resources, and propose business solutions

Day-to-Day Operations:

• Partner with key vendors to ensure the site is up-to-date and accurate
• Work with our product team to provide site merchandising direction to vendors on a seasonal basis
• Coordinate the detail work with various functions to ensure the business is operating smoothly
• Review and analyze online market/trend data to help make key business decisions
• Provide some level of analytical insights base on data gathered and reports provided by our analytics partner.
• Work closely with our vendors to trouble shoot issues
• Partner with all functions/departments to deliver ensure seasonal workload is completed and ready for seasonal launches

Season Calendar & Process Management:

• Work across functional team to plan and execute our seasonal Go-To-Market strategy – product design & creation, marketing initiatives, digital assets, merchandising assortment
• Provide inputs into our demand planning & inventory management process & plan to ensure product closeout strategy & the buy plan is executed appropriately
• Provide forecast base on prior results and other factors
• Review and track sales performance and ensure the result is in-line with fiscal plan

Online market awareness / market development:

The consumer decides

• Have a good grasp on the market trend, consumers online behaviour and buying preferences & be able to influence products, brand and business decision base on those understands
• Have a good grasp of what other online retailers’ activities and be able to provide insights & input into our overall online marketplace management to minimize counterfeits and unauthorized sales

Communication / Cross Functional Integration:

Maximize the business result through integrated resources and cooperation

• Develop strong working relationships with all internal and external stakeholders
• Build awareness and understanding of the inter relationship between functions
• Coordinate in advance with all functions to ensure the “go to market” solutions will be successful

Requirements:

4-year/university Degree (e.g. Bachelor’s)

Minimum Work Experience:

• Minimum of 5 years experience in the E-Commerce business with detailed operational experience
• Some merchandising experience
• Some demand planning & inventory management experience

Minimum Skills

Technical:

• Results Orientation is a must
• Marketplace Management is critical
• Business Analytical skills & Profitability analysis
• Creative Problem solving skills for complex business issues
• Sound decision making

Communication/Language:

• High quality verbal communication, especially around strategic direction
• High Level Presentation Skills to all levels of the Retailers organization
• Must be able to ask questions, and elicit information
• Strong negotiation skills in tense situations, as well as resolving conflict
• Relationship Building both internally in company and with retailers
• Good English skills are strongly preferred.

Management/Leadership (if applicable):

• Project management
• Cross-departmental integration
• Vendor Management

Other:

• Able to develop fair & honest relationships at all levels
• Has a personal value system that is aligned
• Effectively manage resources.
• Effectively manage multiple priorities.
• Isolate issues. Find creative ways to solve problems. Make sound decisions that benefit the organization.
• Think in terms of progress toward goals and applies constant pressure to reach them.
• Respects the power of the brand and responsibility to nurture and protect it. Gives brand management priority to incorporate into all business activities.

Physical Abilities:

• Incumbents generally must be able to, with or without accommodation, have the proficient use of both sensory perception/clarity and muscle control/coordination. This may include vision (near, far, colour, glare control), hearing (auditory attention, sound localization), speech, strength, agility, dexterity, flexibility, steadiness or reaction time.